Customer email, answered faster — never unsupervised.
Keep the mailbox your team knows while turning repetitive replies into supervised, context-aware drafts.
A full email client synced with Gmail. AI agents draft replies into a review folder; your team approves, edits, or discards. Nothing leaves the building without a human decision.
For Gmail-based teams whose customer replies depend on context spread across the business.
This is Inbox.
Built from the product's own components and design tokens — the spacing, density, and status colours here are the ones you get after signing in.
Drafts awaiting approval
- Re: Could you resend the June invoice?Grounded in INV-0231 · attachment readyReady
- Re: Delivery still not arrivedTracking pulled from shipment SPXSG2210Ready
- Re: Can we get a discount on bulk?Held — pricing commitments need a personHeld
- Re: Partnership proposalNo confident draft · routed for manual replyManual
The question, context, and draft stay in one view.
Keep the mailbox your team knows while turning repetitive replies into supervised, context-aware drafts.
Delivery before Friday?
Draft readyCustomer message and order context synced.
Exchange size M
Customer message and order context synced.
Invoice for order #1042
Customer message and order context synced.
Proposed reply
Your whole mailbox, synced
A one-time backfill pulls every message, label, and attachment; from then on the inbox stays live across accounts.
Drafts wait for you
AI-written replies land in a dedicated folder with three buttons: Approve & send, Edit, Discard. That is the entire policy.
Triage at speed
Shift-click ranges, bulk archive and forward, and a trash with restore — plus a confirmation before anything is deleted forever.
Safe by construction
Email bodies render in a sandbox, so a malicious message cannot act inside your workspace.
Context attached
Drafts that reference open invoices link the finance records, so approving a reply does not mean hunting for numbers.
Compose like normal
Rich-text compose, reply, forward, and attachments — it behaves like the mail client your team already knows.
The mechanisms behind Inbox.
Not features — the guarantees. Each one is enforced in the product rather than promised in a policy.
- Send is a gated tool
- Sending mail is on the platform’s dangerous-tool list, which means the runtime requires an explicit human confirmation before it executes. Not a setting — a gate.
- Grounded drafts
- A reply that cites an invoice, an order, or a shipment is linked to that actual record, so you can check the claim before it goes out in your name.
- External text is quarantined
- Incoming email is tagged as untrusted before it reaches a model, with known prompt-injection markers stripped. A customer cannot instruct your assistant.
- Your mailbox stays yours
- Gmail connects over OAuth and keeps its address, labels, and threads. Revoking access stops the sync; it does not hold your mail hostage.
Emily — AI assistant.
Emily triages what arrives, drafts what she can, and routes the rest — your inbox rules stay yours.
Better together.
The modules share one organization record — connections are built in, not integrations to configure.
Give every customer a faster answer without giving AI the send button.
Put Inbox to work inside the same platform as the rest of your operation.